Dear Brushy Creek MUD residents,

We wanted to inform you about updates we’ve made to BCMUD utility statements that are meant to make it easier to understand your monthly utility statement and provide greater insight into your account. Updates to your monthly utility bill are shown below:

• The updated utility statements include a more specific description of how each bill is broken down. This includes a customer’s previous account balance and payments received, as well as a section containing any late charges, disconnection and reconnection fees, and any start/stop of solid waste service fees.
• When applicable, the new statements contain information that reflects any costs associated with a customer’s meter and transmitter activity.
• The graphs on the updated utility bills now reflect a customer’s usage for the month of consumption, not the billing month.

Every improvement we make is guided by our commitment to serving our residents with transparency, accountability, and respect. If you have further questions or concerns regarding these changes, please reach out to BCMUD Customer Service at 512-255-7871, or email customerservice@bcmud.org.

Thank you for being part of the Brushy Creek Life. We're proud to serve this community and will continue looking for ways to improve your experience.